Privacy Policy
This policy explains what information 513 Firewatch collects through this website and how it is used. It applies to this website only.
Information we collect
We collect the information you submit voluntarily through our coverage request or contact channels: your name, company or organization, phone number, email address, property address and details, the nature of the fire-watch requirement, and any additional details you provide. We do not ask for payment card details, government identification numbers, or health information through this website.
How we use your information
- To respond to your request and coordinate fire-watch coverage
- To confirm scope, patrol frequency, start time, and documentation requirements
- To contact you by phone, text message, or email about your request, with your consent
- To maintain service records related to assignments we perform
Consent to contact
When you check the consent box on our request form, you agree to be contacted by phone, text message, and email regarding your inquiry. Consent is not a condition of service, and you may withdraw it at any time by replying STOP to a text message, unsubscribing from an email, or telling our representative directly.
Sharing
Request submissions are transmitted to our customer relationship and dispatch systems and to the personnel who need them to coordinate service. We may share information with Alliance One Security & Risk Solutions LLC as our supporting licensed security provider, and with service providers that operate our forms, email, and communication tools. We do not sell your personal information.
Retention and security
We retain request and assignment records for as long as needed to provide service, maintain documentation, and meet legal or insurance obligations. We use reasonable administrative and technical safeguards, though no method of transmission over the internet is completely secure.
Cookies and analytics
This website may use basic cookies or analytics to understand traffic and improve performance. You can control cookies through your browser settings.
Your choices
You may request access to, correction of, or deletion of the personal information you submitted by contacting us through our contact page. We will respond to reasonable requests consistent with applicable law and our recordkeeping obligations.
Children
This website is intended for business use and is not directed to children under 13. We do not knowingly collect information from children.
Changes
We may update this policy as our services or systems change. The current version is always posted on this page.
Contact
Questions about this policy can be directed to us through the contact page. 513 Firewatch operates in partnership with Alliance One Security & Risk Solutions LLC, Ohio PISGS Company License #20262100659433.